The Open University System Status

Information about the availability of The Open University’s core IT systems


If you think there is a major system issue that is not listed here, please contact your usual OU helpdesk.



IT systems are running normally
Information about the availability of The Open University’s core IT systems

Major Incident

Operational

Apprenticeship Portal

Operational

Broadcast Partnerships (BBC) website

Operational

Ceremony booking

Operational

Dashboard

Operational

eTMA submission system

Operational

External Network

Operational

Help Centre website

Operational

iCMA access

Operational

Library Services

Operational

Module websites

Operational

Online rooms

Operational

OpenLearn

Operational

Registration websites

Operational

StudentHome

Operational

Telephone service

Operational

TutorHome

Operational

Tutorial booking system

Operational

Other services

Operational

Protection against Distributed Denial-of-Service attacks

Operational

Test

Operational

Scheduled Maintenance

VOICE MaintenancePlanned Maintenance

Schedule

November 7, 2026 7:30AM - November 9, 2026 8:00AM GMT

Components

Other services

Description

VOICE will be undergoing planned maintenance activity at 07:30 07/11/2026 and won’t be available for use until 08:00 on 09/11/2026
SAP Payroll and S/4 Finance OutagePlanned Maintenance

Schedule

November 7, 2026 8:00AM - 5:00PM GMT

Components

Other services

Description

On Saturday 7th November 2026, IT will be replacing a certificate to ensure access and connectivity continue to be provided for all ERP services. This will cause an outage. It will mean that ERP Payroll and S/4 Finance will be unavailable from 08:00 to 17:00 on Saturday 7th November 2026 whilst IT carry out the work. Impact This work has been arranged outside of normal working hours to minimise disruption; however, the following systems/services will be impacted. 1. ERP Payroll. 2. S/4 Finance including Fiori 3. BPC 4. Ariba-postings will not reach S/4 Finance until the outage is complete. 5. No access to P60s and payslips in SuccessFactors.

The Open University

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