THE OPEN UNIVERSITY SYSTEM STATUS

Information about the availability of The Open University’s core IT systems


If you think there is a major system issue that is not listed here, please contact your usual OU helpdesk.



IT systems are running normally
Information about the availability of The Open University’s core IT systems

Major Incident

Operational

Apprenticeship Portal

Operational

Broadcast Partnerships (BBC) website

Operational

Ceremony booking

Operational

Dashboard

Operational

eTMA submission system

Operational

External Network

Operational

Help Centre website

Operational

iCMA access

Operational

Library Services

Operational

Module websites

Operational

Online rooms

Operational

OpenLearn

Operational

Registration websites

Operational

StudentHome

Operational

Telephone service

Operational

TutorHome

Operational

Tutorial booking system

Operational

Other services

Operational

Protection against Distributed Denial-of-Service attacks

Operational

Test

Operational

Scheduled Maintenance

Integration Platform maintenance notification Planned Maintenance

Schedule

October 6, 2022 6:00AM - 8:00AM BST

Components

Apprenticeship Portal, Ceremony booking, Library Services, Module websites, Registration websites, StudentHome, TutorHome, Tutorial booking system, Other services

Description

We need to carry out essential work on our Integration Platform on the 6th October between 06:00am and 08:00am. This will mean that some staff and student-facing systems will be disrupted, or unavailable during the time frame defined in this notification. The work is being carried out in the early hours of the morning to minimise disruption to students. Normally, during these hours, we run housekeeping tasks which mean some areas of our websites are read-only anyway. These housekeeping tasks will run as normal and the usual websites will remain read-only as normal. During this maintenance period: • Students will not be able to look at venue details or book on tutorials • Enquirers will not be able to sign up for an account, request a prospectus or access their My Account page • Other systems will be accessible but may respond more slowly

The Open University

Accessibility Statement