THE OPEN UNIVERSITY SYSTEM STATUS

Information about the availability of The Open University’s core IT systems


If you think there is a major system issue that is not listed here, please contact your usual OU helpdesk.



Active Incident
Information about the availability of The Open University’s core IT systems

Incident Status

Operational

Components

TutorHome



April 21, 2021 12:00PM BST
[Investigating] There is an issue with links not working as expected in group emails. The fix has been identified, but will require additional testing. The changes are now planned to be implemented on Thursday 22nd April by 12 PM (noon).

April 22, 2021 1:05PM BST
[Monitoring] This issue has now been resolved and you should be able to access the system.

Incident Status

Operational

Components

Major Incident, Other services



April 16, 2021 12:43PM BST
[Identified] Since Wednesday, 14th April, we have had reports of intermittent issues accessing Learn3. We have investigated the issue and are preparing a resolution for testing, if testing is successful we hope to be able to release the change to live this afternoon (16th April 2021). We apologise for any inconvenience caused.

April 19, 2021 3:23PM BST
[Investigating] A fix was put in place during the weekend, however, unfortunately, some staff members still reported issues with accessing Learn 3 sites. Investigation continues to fix the issue.

April 20, 2021 9:15AM BST
[Investigating] Investigation continues, we identified a potential workaround that is currently being tested.

April 21, 2021 6:10PM BST
[Monitoring] We have identified the root cause for the issue. The fix is in place. If you are still stuck on the redirection page, please log out of our systems using the "Sign off" button. Once logged out you should then be able to log back into Learn3.

Major Incident

Operational

Apprenticeship Portal

Operational

Ceremony booking

Operational

Dashboard

Operational

Protection against Distributed Denial-of-Service attacks

Operational

eTMA submission system

Operational

External Network

Operational

Help Centre website

Operational

iCMA access

Operational

Library Services

Operational

Module websites

Operational

Online rooms

Operational

OpenLearn

Operational

Registration websites

Operational

StudentHome

Operational

Telephone service

Operational

TutorHome

Operational

Tutorial booking system

Operational

Ready Reckoner

Operational

Other services

Operational

Test

Operational

Scheduled Maintenance

Schedule

April 27, 2021 7:00AM - 7:15AM BST

Components

Module websites

Description

Module websites are briefly offline for essential maintenance. We expect service to be restored by 07:15.

The Open University


Accessibility Statement