The Open University System Status

Information about the availability of The Open University’s core IT systems


If you think there is a major system issue that is not listed here, please contact your usual OU helpdesk.



IT systems are running normally
Information about the availability of The Open University’s core IT systems

Major Incident

Operational

Apprenticeship Portal

Operational

Broadcast Partnerships (BBC) website

Operational

Ceremony booking

Operational

Dashboard

Operational

eTMA submission system

Operational

External Network

Operational

Help Centre website

Operational

iCMA access

Operational

Library Services

Operational

Module websites

Operational

Online rooms

Operational

OpenLearn

Operational

Registration websites

Operational

StudentHome

Operational

Telephone service

Operational

TutorHome

Operational

Tutorial booking system

Operational

Other services

Operational

Protection against Distributed Denial-of-Service attacks

Operational

Test

Operational

Scheduled Maintenance

SAP Integration Suite - UpgradePlanned Maintenance

Schedule

February 14, 2026 8:00PM - February 15, 2026 12:00AM GMT

Components

Apprenticeship Portal, Module websites, Registration websites, StudentHome, Telephone service, Other services

Description

Intermittent downtime is planned from 20:00 on Saturday 14th February to 00:00 on Sunday 15th February. Customers might experience short disruptions during the planned maintenance window. The following systems will still be available however there may be disruption to non-ERP services which are used by these systems during this window: • Identity (IAM) - Services affected are supporting Registrations, Password Reset and Unlock Account functionality only. CDC is unaffected. • VLE - Services affected are related to staff facing functionality only. • Apprenticeships • Webchat • SpecialCircs • AskPS • CAMEL • Kentico • SCS The following systems will be unavailable whenever SAP is unavailable during the change window. • StudentHome • TutorHome

The Open University

Accessibility Statement