THE OPEN UNIVERSITY SYSTEM STATUS

Information about the availability of The Open University’s core IT systems


If you think there is a major system issue that is not listed here, please contact your usual OU helpdesk.



Active Incident
Information about the availability of The Open University’s core IT systems
Issues with tutor navigation barPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Major Incident, Other services


November 24, 2022 11:20AM GMT
[Investigating] We are currently experiencing some technical issues with the tutor navigation bar across VLE sites, including the dashboard, which are been investigated. We will share further updates soon and apologise for any inconvenience caused by this issue.

Major Incident

Partial Service Disruption

Apprenticeship Portal

Operational

Broadcast Partnerships (BBC) website

Operational

Ceremony booking

Operational

Dashboard

Operational

eTMA submission system

Operational

External Network

Operational

Help Centre website

Operational

iCMA access

Operational

Library Services

Operational

Module websites

Operational

Online rooms

Operational

OpenLearn

Operational

Registration websites

Operational

StudentHome

Operational

Telephone service

Operational

TutorHome

Operational

Tutorial booking system

Operational

Other services

Partial Service Disruption

Protection against Distributed Denial-of-Service attacks

Operational

Test

Operational

Scheduled Maintenance

Learn 3 Maintenance Notification (Staff websites)Planned Maintenance

Schedule

November 28, 2022 7:00AM - 9:00AM GMT

Components

Module websites

Description

Our Learning Systems will be upgraded for staff websites (on learn3.open.ac.uk) on Monday 28 November, between 07:00 and 09:00. Websites on learn3.open.ac.uk will be unavailable while the upgrade is being carried out and the AL dashboard will not display new notifications from learn3.open.ac.uk websites during this time. TurtorHome and the eTMA system will be available throughout.
Module, Study, Community and Open Science Labs Website MaintenancePlanned Maintenance

Schedule

November 29, 2022 5:00AM - 9:30AM GMT

Components

Module websites

Description

Our Learning Systems will be upgraded on Tuesday 29th November, between 05:00 and 09:30. Module and Study websites on learn2.open.ac.uk, and community websites on learn1.open.ac.uk won’t be available for some of that time and the Dashboard won’t be displaying new notifications. The Open Science Lab will also be down for part of the time. Module websites should start to return from 07:30. Anyone using Students in Secure Environments websites (learn7.open.ac.uk) during this time won’t be able to log in. If they are already logged in before the upgrade begins, they will be able to continue using the system as normal. StudentHome and the eTMA system (which can be accessed via StudentHome) will be available throughout.

The Open University

Accessibility Statement