The Open University System Status

Information about the availability of The Open University’s core IT systems


If you think there is a major system issue that is not listed here, please contact your usual OU helpdesk.



Planned Maintenance In Progress
Information about the availability of The Open University’s core IT systems
VOICE MaintenancePlanned Maintenance

Description

VOICE will be undergoing planned maintenance activity at 07:30 07/11/2026 and won’t be available for use until 08:00 on 09/11/2026

Components

Other services

Schedule

November 7, 2026 7:30AM - November 9, 2026 8:00AM GMT


November 7, 2026 7:30AM GMT
UPDATE

Scheduled maintenance is starting.

Major Incident

Operational

Apprenticeship Portal

Operational

Broadcast Partnerships (BBC) website

Operational

Ceremony booking

Operational

Dashboard

Operational

eTMA submission system

Operational

External Network

Operational

Help Centre website

Operational

iCMA access

Operational

Library Services

Operational

Module websites

Operational

Online rooms

Operational

OpenLearn

Operational

Registration websites

Operational

StudentHome

Operational

Telephone service

Operational

TutorHome

Operational

Tutorial booking system

Operational

Other services

Planned Maintenance

Protection against Distributed Denial-of-Service attacks

Operational

Test

Operational

Scheduled Maintenance

SAP Integration Suite and Event Mesh - Major UpgradePlanned Maintenance

Schedule

November 14, 2026 8:00PM - November 15, 2026 12:00AM GMT

Components

Apprenticeship Portal, Module websites, Registration websites, StudentHome, Telephone service, TutorHome, Other services

Description

Intermittent downtime is planned from 20:00 on Saturday 14th November to 00:00 on Sunday 15th November. Customers might experience short disruptions during the planned maintenance window. The following systems will still be available however there may be disruption to non-ERP services which are used by these systems during this window: 1. Identity (IAM) 2. Apprenticeships 3. StudentHome 4. TutorHome 5. VLE 6. Webchat 7. SpecialCircs 8. AskPS 9. KontentAI 10. CAMEL (Syrenis service) 11. SCP 12. SCS 13. ePortfolio

The Open University

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