THE OPEN UNIVERSITY SYSTEM STATUS

Information about the availability of The Open University’s core IT systems


If you think there is a major system issue that is not listed here, please contact your usual OU helpdesk.



Active Incident
Information about the availability of The Open University’s core IT systems
Performance Problems on Network, Apprenticeships, TutorHome, Registration pages, VOICEService Disruption

Incident Status

Service Disruption

Components

Major Incident, Protection against Distributed Denial-of-Service attacks, External Network, Other services


June 15, 2021 6:03AM BST
[Investigating] We are currently experiencing some technical issues which might mean that accessing and using the Tutorial Booking System, viewing Student Loan information, TutorHome, Apprenticeships, VOICE, and Registration & Prospectus request websites will be slow. We're investigating the cause and will share further updates soon.

Major Incident

Service Disruption

Apprenticeship Portal

Operational

Ceremony booking

Operational

Dashboard

Operational

Protection against Distributed Denial-of-Service attacks

Service Disruption

eTMA submission system

Operational

External Network

Service Disruption

Help Centre website

Operational

iCMA access

Operational

Library Services

Operational

Module websites

Operational

Online rooms

Operational

OpenLearn

Operational

Registration websites

Operational

StudentHome

Operational

Telephone service

Operational

TutorHome

Operational

Tutorial booking system

Operational

Ready Reckoner

Operational

Other services

Service Disruption

Test

Operational

Scheduled Maintenance

Module websites maintenancePlanned Maintenance

Schedule

June 16, 2021 6:15AM - 8:45AM BST

Components

Module websites

Description

Our Learning Systems will be upgraded on Wednesday 16 June, between 06:15 and 08:45. Module and Study websites on learn2.open.ac.uk, and community websites on learn1.open.ac.uk won’t be available for some of that time and the Dashboard won’t be displaying new notifications. The Open Science Lab will also be down for part of the time. Module websites should return from 07:45. Anyone using Students in Secure Environments websites (learn7.open.ac.uk) during this time won’t be able to log in. If they are already logged in before the upgrade begins, they will be able to continue using the system as normal. StudentHome and the eTMA system (which can be accessed via StudentHome) will be available throughout.

The Open University

Accessibility Statement