THE OPEN UNIVERSITY SYSTEM STATUS

Information about the availability of The Open University’s core IT systems


If you think there is a major system issue that is not listed here, please contact your usual OU helpdesk.



IT systems are running normally
Information about the availability of The Open University’s core IT systems

Major Incident

Operational

Apprenticeship Portal

Operational

Broadcast Partnerships (BBC) website

Operational

Ceremony booking

Operational

Dashboard

Operational

eTMA submission system

Operational

External Network

Operational

Help Centre website

Operational

iCMA access

Operational

Library Services

Operational

Module websites

Operational

Online rooms

Operational

OpenLearn

Operational

Registration websites

Operational

StudentHome

Operational

Telephone service

Operational

TutorHome

Operational

Tutorial booking system

Operational

Other services

Operational

Protection against Distributed Denial-of-Service attacks

Operational

Test

Operational

Scheduled Maintenance

Learn 3 Maintenance Notification (Staff websites) Planned Maintenance

Schedule

June 12, 2023 7:00AM - 9:00AM BST

Components

Module websites

Description

Our Learning Systems will be upgraded for staff VLE websites (on learn3.open.ac.uk) on Monday 12th June, between 07:00 and 09:00. Websites on learn3.open.ac.uk will be unavailable while the upgrade is being carried out and the AL dashboard will not display new notifications from learn3.open.ac.uk websites during this time. TutorHome and the eTMA system will be available throughout.
Module, Qualification, Community and Open Science Labs Website MaintenancePlanned Maintenance

Schedule

June 14, 2023 5:00AM - 9:00AM BST

Components

Module websites

Description

Our Learning Systems will be upgraded on Wednesday 14th June, between 05:00 and 09:00. Module and Qualification websites on learn2.open.ac.uk, and community websites on learn1.open.ac.uk won’t be available for some of that time and the Dashboard won’t be displaying new notifications. The Open Science Lab will also be down for part of the time. Module websites should start to return from 07:30. Anyone using Students in Secure Environments VLE websites (learn7.open.ac.uk) during this time won’t be able to log in. If they are already logged in before the upgrade begins, they will be able to continue using the system as normal. StudentHome and the eTMA system (which can be accessed via StudentHome) will be available throughout.
SAP Cloud Integration MaintenancePlanned Maintenance

Schedule

June 17, 2023 10:00PM - June 18, 2023 12:00AM BST

Components

Apprenticeship Portal, TutorHome, Other services

Description

Intermittent downtime is planned from Saturday 17th June at 22:00 through to Sunday 18th June at 00:00. Customers might experience potential service disruption for a short duration during the planned maintenance window. During this period the following ERP Products may be impacted: • SuccessFactors • S/4 Hana • Finance • Ariba • Concur The following systems will still be available however there may be intermittent disruption to non-ERP services which are used by these systems during this window: • Identity (IAM) - Services affected are supporting Registrations and Password Reset functionality only. CDC is unaffected. • Apprenticeships • Tutor Home • Webchat • Special Circs • AskHR • CAMEL

The Open University

Accessibility Statement