The Open University System Status

Information about the availability of The Open University’s core IT systems


If you think there is a major system issue that is not listed here, please contact your usual OU helpdesk.



Active Incident
Information about the availability of The Open University’s core IT systems

Incident Status

Degraded Performance

Components

Help Centre website



February 5, 2025 2:14PM GMT
[Identified] We are currently experiencing some technical issues which means the Help Centre, Student Policies and Community sites are intermittently unavailable. Access to StudentHome, the eTMA system, your module website including forums and online tools are unaffected. We are working to resolve these problems as quickly as we can. Please accept our apologies for any concern or inconvenience caused by this issue.

Major Incident

Operational

Apprenticeship Portal

Operational

Broadcast Partnerships (BBC) website

Operational

Ceremony booking

Operational

Dashboard

Operational

eTMA submission system

Operational

External Network

Operational

Help Centre website

Degraded Performance

iCMA access

Operational

Library Services

Operational

Module websites

Operational

Online rooms

Operational

OpenLearn

Operational

Registration websites

Operational

StudentHome

Operational

Telephone service

Operational

TutorHome

Operational

Tutorial booking system

Operational

Other services

Operational

Protection against Distributed Denial-of-Service attacks

Operational

Test

Operational

The Open University


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