THE OPEN UNIVERSITY SYSTEM STATUS

Information about the availability of The Open University’s core IT systems


If you think there is a major system issue that is not listed here, please contact your usual OU helpdesk.



IT systems are running normally
Information about the availability of The Open University’s core IT systems

Major Incident

Operational

Apprenticeship Portal

Operational

Broadcast Partnerships (BBC) website

Operational

Ceremony booking

Operational

Dashboard

Operational

eTMA submission system

Operational

External Network

Operational

Help Centre website

Operational

iCMA access

Operational

Library Services

Operational

Module websites

Operational

Online rooms

Operational

OpenLearn

Operational

Registration websites

Operational

StudentHome

Operational

Telephone service

Operational

TutorHome

Operational

Tutorial booking system

Operational

Other services

Operational

Protection against Distributed Denial-of-Service attacks

Operational

Test

Operational

Scheduled Maintenance

SAP Cloud Integration Planned DowntimePlanned Maintenance

Schedule

July 16, 2022 11:00PM - July 17, 2022 1:00AM BST

Components

Apprenticeship Portal, Module websites, StudentHome, TutorHome, Other services

Description

Intermittent downtime is planned from Saturday 16th July 2022 at 23:00 BST through to Sunday 17th July 2022 at 01:00 BST. During this time users might experience several short disruptions during the planned maintenance window which might impact access to the Web UI and the running Integration scenarios. During this period the following ERP Products may be impacted: • SuccessFactors • S/4 Hana • Finance • Ariba • Concur. The following systems will still be available however there may be intermittent disruption to non-ERP services which are used by these systems during this window: • Identity (IAM) - Services affected are supporting Registrations and Password Reset functionality only. CDC is unaffected. • Apprenticeships • StudentHome • TutorHome • VLE - Services affected are related to staff facing functionality only. • Webchat • SpecialCircs • AskHR • CAMEL

The Open University

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