THE OPEN UNIVERSITY SYSTEM STATUS

Information about the availability of The Open University’s core IT systems


If you think there is a major system issue that is not listed here, please contact your usual OU helpdesk.



Active Issue
Information about the availability of The Open University’s core IT systems

Major Incident

Operational

Apprenticeship Portal

Operational

Broadcast Partnerships (BBC) website

Operational

Ceremony booking

Operational

Dashboard

Operational

eTMA submission system

Operational

External Network

Operational

Help Centre website

Operational

iCMA access

Operational

Library Services

Operational

Module websites

Operational

Online rooms

Operational

OpenLearn

Operational

Registration websites

Operational

StudentHome

Operational

Telephone service

Operational

TutorHome

Operational

Tutorial booking system

Degraded Performance

Other services

Operational

Protection against Distributed Denial-of-Service attacks

Operational

Test

Operational

Scheduled Maintenance

Learn 3 Maintenance NotificationPlanned Maintenance

Schedule

August 15, 2022 7:00AM - 9:00AM BST

Components

Dashboard, Module websites

Description

Our Learning Systems will be upgraded for staff websites (on learn3.open.ac.uk) on Monday 15th August, between 07:00 and 09:00. Websites on learn3.open.ac.uk will be unavailable while the upgrade is being carried out and the AL dashboard will not display new notifications from learn3.open.ac.uk websites during this time. Websites should start to return from 08:30 but please regard the system as at risk until 09:00. TutorHome and the eTMA system will be available throughout.
Module and Study Website MaintenancePlanned Maintenance

Schedule

August 17, 2022 5:00AM - 9:00AM BST

Components

Module websites, Other services

Description

Our Learning Systems will be upgraded on Wednesday 17th August, between 05:00 and 09:00. Module and Study websites on learn2.open.ac.uk, and community websites on learn1.open.ac.uk won’t be available for some of that time and the Dashboard won’t be displaying new notifications. The Open Science Lab will also be down for part of the time. Module websites should start to return from 08:00. Anyone using Students in Secure Environments websites (learn7.open.ac.uk) during this time won’t be able to log in. If they are already logged in before the upgrade begins, they will be able to continue using the system as normal. StudentHome and the eTMA system (which can be accessed via http://www2.open.ac.uk/students/help/submitting-a-tma) will be available throughout.
SAP API Management - Planned DowntimePlanned Maintenance

Schedule

August 20, 2022 9:00PM - August 21, 2022 9:00PM BST

Components

Apprenticeship Portal, Module websites, Telephone service, TutorHome, Other services

Description

Intermittent downtime is planned from Saturday 20th August at 21:00 BST through to Sunday 21st August at 21:00 BST. During this period, there may be potential intermittent connectivity issues on your deployed API Proxy traffic, or in the operation of design time functionalities of the API Management, API portal, and Developer portal. During this period the following ERP Products may be impacted: • SuccessFactors • S/4 Hana • Finance • Ariba • Concur The following systems will still be available however there may be intermittent disruption to non-ERP services which are used by these systems during this window: • Identity (IAM) - Services affected are supporting Registrations and Password Reset functionality only. CDC is unaffected. • Apprenticeships • StudentHome • TutorHome • VLE - Services affected are related to staff facing functionality only. • Webchat • SpecialCircs • AskHR • CAMEL

The Open University

Accessibility Statement