THE OPEN UNIVERSITY SYSTEM STATUS

Information about the availability of The Open University’s core IT systems


If you think there is a major system issue that is not listed here, please contact your usual OU helpdesk.



Active Incident
Information about the availability of The Open University’s core IT systems
EMA/TMA Submission ProblemsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Major Incident, eTMA submission system


September 17, 2024 10:31AM BST
[Investigating] We are currently experiencing some technical issues with the eTMA system which means you may not be able to submit a TMA or EMA at the moment. If an urgent EMA/TMA needs to be submitted on the electronic-tutor-marked assignments (eTMA) system during this period: • Attach the eTMA file to an email and send it to etma@open.ac.uk. Please only submit the eTMA/EMA by email if you are unable to do so via the website. • In the subject field you must put your Personal Identifier number, your module code, and the tutor-marked assignments (TMA) number or (EMA number 30 or 31), all separated by a slash e.g. P1234567/B999/01. Please note that the email submission of the TMA/EMA isn’t immediate and there will be a delayed receipt. If there’s no email receipt within 12 hours, the submission has been unsuccessful. For this reason, if submitting by email plenty of time should be allowed for the EMA/TMA to be received. For help submitting your EMA/TMA by email contact Computing Helpdesk on +44 (0)1908 653972. Visit https://help.open.ac.uk/contact to find our opening hours or to start a Web Chat. Please don’t email EMA/TMA directly to tutors. We are working to resolve the problem as quickly as we can. Please accept our apologies for any concern or inconvenience caused by this issue.

Major Incident

Operational

Apprenticeship Portal

Operational

Broadcast Partnerships (BBC) website

Operational

Ceremony booking

Operational

Dashboard

Operational

eTMA submission system

Operational

External Network

Operational

Help Centre website

Operational

iCMA access

Operational

Library Services

Operational

Module websites

Operational

Online rooms

Operational

OpenLearn

Operational

Registration websites

Operational

StudentHome

Operational

Telephone service

Operational

TutorHome

Operational

Tutorial booking system

Operational

Other services

Operational

Protection against Distributed Denial-of-Service attacks

Operational

Test

Operational

Scheduled Maintenance

BPC Systems OutagePlanned Maintenance

Schedule

September 22, 2024 2:00PM - 3:00PM BST

Components

Other services

Description

The BPC system will be unavailable between 14:00-15:00 on Sunday 22nd September. This Sunday 22nd September, essential work is being carried out on BPC to support the BPC upgrade which is in progress. This will mean that the BPC system will be unavailable between the hours of 14:00-15:00 whilst the work is carried out. Impact This work has been arranged outside of normal working hours to minimise disruption; however, the following service will be impacted. 1. BPC

The Open University

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