The Open University System Status

Information about the availability of The Open University’s core IT systems


If you think there is a major system issue that is not listed here, please contact your usual OU helpdesk.



IT systems are running normally
Information about the availability of The Open University’s core IT systems

Major Incident

Operational

Apprenticeship Portal

Operational

Broadcast Partnerships (BBC) website

Operational

Ceremony booking

Operational

Dashboard

Operational

eTMA submission system

Operational

External Network

Operational

Help Centre website

Operational

iCMA access

Operational

Library Services

Operational

Module websites

Operational

Online rooms

Operational

OpenLearn

Operational

Registration websites

Operational

StudentHome

Operational

Telephone service

Operational

TutorHome

Operational

Tutorial booking system

Operational

Other services

Operational

Protection against Distributed Denial-of-Service attacks

Operational

Test

Operational

Scheduled Maintenance

SuccessFactors Systems OutagePlanned Maintenance

Schedule

November 13, 2026 10:00PM - November 14, 2026 5:00AM GMT

Components

Other services

Description

Starting on Friday 13th November, IT will be carrying out an upgrade to the SuccessFactors system. The upgrade is required as it will provide new features, enhancements, and fixes for previous issues. This will cause an outage.  It will mean that SuccessFactors will be unavailable between these times: 22:00 on Friday 13th November 2026 to 05:00 on Saturday 14th November 2026. Impact: This work has been arranged outside of normal working hours to minimise disruption; however, the following services will be impacted.  1. SuccessFactors System – This will mean there will be no access to Payslips, P60s. 2. Recruitment – Internal candidates won’t be able to apply for vacant positions. 3. Onboarding – No access to the onboarding portal.
SAP Integration Suite and Event Mesh - Major UpgradePlanned Maintenance

Schedule

November 14, 2026 8:00PM - November 15, 2026 12:00AM GMT

Components

Apprenticeship Portal, Module websites, Registration websites, StudentHome, Telephone service, TutorHome, Other services

Description

Intermittent downtime is planned from 20:00 on Saturday 14th November to 00:00 on Sunday 15th November. Customers might experience short disruptions during the planned maintenance window. The following systems will still be available however there may be disruption to non-ERP services which are used by these systems during this window: 1. Identity (IAM) 2. Apprenticeships 3. StudentHome 4. TutorHome 5. VLE 6. Webchat 7. SpecialCircs 8. AskPS 9. KontentAI 10. CAMEL (Syrenis service) 11. SCP 12. SCS 13. ePortfolio

The Open University

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