The Open University System Status

Information about the availability of The Open University’s core IT systems


If you think there is a major system issue that is not listed here, please contact your usual OU helpdesk.



Active Incident
Information about the availability of The Open University’s core IT systems

Incident Status

Operational

Components

Major Incident, Other services



November 11, 2024 11:08AM GMT
[Identified] We are currently experiencing some login and performance issues with VOICE. We are working to resolve the problem as quickly as we can. Please accept our apologies for any inconvenience caused by this issue.

November 11, 2024 12:10PM GMT
[Identified] VOICE unavailable today between 12:30 - 13:30 Following issues this morning with VOICE we unfortunately need to carry out a full restart of the system. We are planning this over lunch time however it will mean there will be no access to VOICE whilst this work is carried out. We apologise for the inconvenience this is going to cause but it is essential to restore stability.

November 11, 2024 2:17PM GMT
[Monitoring] Following the restart of VOICE we are seeing improved performance and stability in the system. We will be closely monitoring VOICE throughout the afternoon to ensure resolution. Apologies for the inconvenience caused this morning and thank you for your patience.

Major Incident

Operational

Apprenticeship Portal

Operational

Broadcast Partnerships (BBC) website

Operational

Ceremony booking

Operational

Dashboard

Operational

eTMA submission system

Operational

External Network

Operational

Help Centre website

Operational

iCMA access

Operational

Library Services

Operational

Module websites

Operational

Online rooms

Operational

OpenLearn

Operational

Registration websites

Operational

StudentHome

Operational

Telephone service

Operational

TutorHome

Operational

Tutorial booking system

Operational

Other services

Operational

Protection against Distributed Denial-of-Service attacks

Operational

Test

Operational

Scheduled Maintenance

Schedule

November 16, 2024 8:00PM - 10:00PM GMT

Components

Apprenticeship Portal, Module websites, StudentHome, TutorHome, Other services

Description

Intermittent downtime is planned from 20:00 to 22:00 on Saturday 16th November. You might experience short disruptions during the planned maintenance window. The following systems will still be available however there may be disruption to non-ERP services which are used by these systems during this window: • Identity (IAM) - Services affected are supporting Registrations, Password Reset and Unlock Account functionality only. CDC is unaffected. • Apprenticeships • VLE - Services affected are related to staff facing functionality only. • Webchat • SpecialCircs • AskPS • CAMEL • Kentico The following systems will be unavailable whenever SAP is unavailable during the change window. • StudentHome • TutorHome

The Open University


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