The Open University System Status

Information about the availability of The Open University’s core IT systems


If you think there is a major system issue that is not listed here, please contact your usual OU helpdesk.



IT systems are running normally
Information about the availability of The Open University’s core IT systems

Major Incident

Operational

Apprenticeship Portal

Operational

Broadcast Partnerships (BBC) website

Operational

Ceremony booking

Operational

Dashboard

Operational

eTMA submission system

Operational

External Network

Operational

Help Centre website

Operational

iCMA access

Operational

Library Services

Operational

Module websites

Operational

Online rooms

Operational

OpenLearn

Operational

Registration websites

Operational

StudentHome

Operational

Telephone service

Operational

TutorHome

Operational

Tutorial booking system

Operational

Other services

Operational

Protection against Distributed Denial-of-Service attacks

Operational

Test

Operational

Scheduled Maintenance

OpenLearn & OpenLearn Create MaintenancePlanned Maintenance

Schedule

June 23, 2026 8:00AM - 11:00AM BST

Components

OpenLearn

Description

We are undertaking maintenance to OpenLearn and OpenLearn Create on Tuesday 23rd June from 08:00 to 11:00. OpenLearn and OpenLearn Create will be unavailable during this time.
OU Cloud Connector OutagePlanned Maintenance

Schedule

June 24, 2026 3:00AM - 6:00AM BST

Components

Apprenticeship Portal, Module websites, StudentHome, TutorHome, Other services

Description

We are planning some essential maintenance activity on the OU Cloud Connector platform between 03:00 and 06:00 on Wednesday 24th June 2026. This work has been arranged outside of normal working hours to minimise disruption. Please be aware that there may be intermittent disruption to the following systems. This may cause the following systems to be unavailable for short periods of time. 1. Identity (IAM) 2. Apprenticeships 3. StudentHome 4. TutorHome 5. VLE 6. Webchat 7. SpecialCircs 8. AskHR 9. KontentAI 10. CAMEL (Syrenis service)

The Open University

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