The Open University System Status

Information about the availability of The Open University’s core IT systems


If you think there is a major system issue that is not listed here, please contact your usual OU helpdesk.



IT systems are running normally
Information about the availability of The Open University’s core IT systems

Major Incident

Operational

Apprenticeship Portal

Operational

Broadcast Partnerships (BBC) website

Operational

Ceremony booking

Operational

Dashboard

Operational

eTMA submission system

Operational

External Network

Operational

Help Centre website

Operational

iCMA access

Operational

Library Services

Operational

Module websites

Operational

Online rooms

Operational

OpenLearn

Operational

Registration websites

Operational

StudentHome

Operational

Telephone service

Operational

TutorHome

Operational

Tutorial booking system

Operational

Other services

Operational

Protection against Distributed Denial-of-Service attacks

Operational

Test

Operational

Scheduled Maintenance

Learn 3 Maintenance Notification (Staff websites)Planned Maintenance

Schedule

November 25, 2024 7:00AM - 9:00AM GMT

Components

Module websites

Description

Our Learning Systems will be upgraded for staff websites (on learn3.open.ac.uk) on Monday 25 November, between 07:00 and 09:00. Websites on learn3.open.ac.uk will be unavailable while the upgrade is being carried out and the AL dashboard will not display new notifications from learn3.open.ac.uk websites during this time. TutorHome and the eTMA system will be available throughout.
Module, Study and Community Website MaintenancePlanned Maintenance

Schedule

November 27, 2024 5:00AM - 9:00AM GMT

Components

Module websites

Description

Our Learning Systems will be upgraded on Wednesday 27 November, between 05:00 and 09:00. Module and Study websites on learn2.open.ac.uk, and community websites on learn1.open.ac.uk won’t be available for some of that time and the Dashboard won’t be displaying new notifications. Anyone using Students in Secure Environments websites (learn7.open.ac.uk) during this time won’t be able to log in. If they are already logged in before the upgrade begins, they will be able to continue using the system as normal. StudentHome and the eTMA system (which can be accessed via StudentHome) will be available throughout.
Learn 7 MaintenancePlanned Maintenance

Schedule

November 27, 2024 7:00AM - 9:00AM GMT

Components

Module websites, Other services

Description

An upgrade to the Students in Secure Environments (learn7.open.ac.uk) websites is scheduled on Thursday 27th of November 2024, between 07:00 and 09:00. Apologies, during this time the system will not be available. All other websites are unaffected.
OpenStem Labs Website MaintenancePlanned Maintenance

Schedule

November 28, 2024 7:00AM - 9:00AM GMT

Components

Module websites, Other services

Description

Our Learning Systems will be upgraded for OpenStem Labs (learn5.open.ac.uk) on Thursday 28 November, between 07:00 and 09:00. Websites on learn5.open.ac.uk will be unavailable while the upgrade is being carried out.

The Open University

Accessibility Statement